SINBIYYUART
Jln. Ampera Raya No.07
Jakarta 2016
Your ref : SF/NI/22
Our ref : SD/HI/35
04 February 2016
Ms Sandra Francesqia,
Marketing Director of Kharisma BookStore
Jl. MT Haryono, Kav 30-31
Jakarta
INDONESIA
Dear Sir,
I have recently ordered a total 80 pieces of Novels on your company on 12 January 2016. I received the order on 28 January 2016 , When I opened the pack and check it, there was three pieces missing, that is a three of Novel Rindu Dendam. I only got 77 pieces that I ordered.
To resolve that problem, I would like you to send me three pieces of Novel Rindu Dendam.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is a first time I have encountered the problem. If you need to contact me, you can reach me at +62-888-627-141.
Yours Sincerely,
(Signature)
Shinta Dewi
Marketing Manager
Source : http://febricandrawan.blogspot.co.id/2012/12/contoh-complaint-letter.html?m=1
